FAQ

Frequently Asked Questions 

For information about our new health and safety measures, please see our June 15, 2020 statement. Thank you! 

GENERAL

What are your hours of operation?

Can I buy tickets online? How?

What is the “service fee”?

I need to speak to a staff member directly. What is the best way to communicate with someone directly at my RCE theater?

If nobody answers the phone and I get a voicemail, when will I hear from the manager?

Do you allow movie-themed costumes?There aren’t any movies posted for the weekend. Are you guys closed?

Are you hiring?

When are showtimes available?

How long will a movie be playing at the theater?

How do I know which movies and showtimes are in the luxury auditoriums?

TICKETING AND REFUNDS

Do you offer any promotions or ticket specials?

Do you have special prices for students?

My ticket purchase confirmation email didn’t come through; how can I get my tickets?

I accidentally ordered tickets for the wrong date, showtime, movie, and/or location. What can I do?

Do you accept Fandango?

How many tickets can I purchase online in one transaction at RCETheaters.com?

RATINGS AND ADMISSION GUIDELINES

What’s your R-rated policy?

Do I have to buy a ticket for my baby?

What are the ages for children and senior prices?

MOVIE THEATER ETIQUETTE

General Guidelines

Loud and/or disruptive behavior

Outside Food and Beverage

Open Carry Policy

Large Bags

ACCESSIBLE MOVIEGOING

Do you have hearing devices for the hearing impaired? Do you have visual aids for the visually impaired?How can I obtain a hearing or visual aid device?

LOST AND FOUND

Do you have a lost and found?

GIFT CARDS

Do you sell gift cards?

I’m not in town, but I want to send an RCE Theaters gift card to a friend who lives near the theater.

How can I find out the balance of my gift card?

CONCESSIONS

Is your traditional movie theater popcorn gluten-free and/or vegan?

Do you offer any concession specials?

Do you offer anything besides beverages with high fructose corn syrup?

EVENTS

Do you host birthday parties? How do I schedule one?

Can I organize a school trip to your movie theater?

How about private events for friends or business functions?

© 2021 by RCE Theaters
 

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